Constance (Conni) Smith, LCSW
Constance J. Smith (Conni), is a seasoned professional renowned for her expertise in leadership, organizational development, and change management. Currently serving as the Chief of Operations and Organizational Development at Intercultural Family Services, Inc. in Philadelphia, PA, Conni plays a pivotal role in overseeing the operational functions of this prominent urban nonprofit, managing a substantial annual operating budget of $10 million.
With a steadfast commitment to organizational growth and efficiency, Conni collaborates closely with the Chief Executive Officer to define strategic objectives, shape the organization's mission, and ensure compliance with regulatory standards. She excels in fostering interdepartmental communication, promoting collaboration, and streamlining decision-making processes to optimize operational effectiveness.
Prior to her tenure at Intercultural Family Services, Conni held influential roles at Yale New Haven Hospital, including Social Work Manager, where she led a team of 28 Oncology Social Workers across multiple locations. Her leadership was characterized by driving operational excellence, spearheading transformative projects, and enhancing service delivery outcomes through data-driven strategies.
Conni's extensive background in clinical social work at Yale New Haven Hospital underscored her ability to improve patient outcomes through innovative psychosocial oncology models and coordinated care initiatives. Her proficiency in stakeholder management and performance improvement consistently contributed to advancing organizational objectives and fostering a positive organizational culture.
Currently pursuing a Ph.D. in Organization Development and Change from Cabrini University, Conni combines deep theoretical knowledge with practical experience, making her a valuable leader capable of navigating complex challenges and driving meaningful organizational change.
Driven by her passion for leadership and people development, Conni is dedicated to fostering high-performing teams and cultivating a positive organizational culture that supports continuous growth and innovation at Intercultural Family Services. Her adaptive nature and strong problem-solving skills make her a dynamic leader poised to lead the organization into a successful future.
