Takahide Tanaka, MSW

Takahide is the Director of Quality Assurance & Improvement. Takahide is accountable for quality and socially responsible services and ethical practices for Intercultural. Besides the day to day performance of measurability and audit, Takahide and his team continue to embrace critical projects including Council on Accreditation (COA) re-accreditation process and the most recently, the implementation of Electronic Health Record System to comply with the Federal mandate and to facilitate Meaningful Use.

Prior to Takahide’s most recent leadership role, he has provided social services work to diverse population of children and families in Philadelphia through Intercultural. Takahide started with us as an Intern. We are grateful for his many meaningful contributions and very proud to watch his career growth.

Takahide earned a Master’s degree in Social Work and Bachelor’s degree in Social Work from Temple University. He has also completed the Leading for Change Fellowship from Lebow School of Business, Drexel University.

Crystal Allen, MA

Crystal is the Director of Family Empowerment and Education Initiatives. In this role, Crystal is responsible for the oversight of our Family Empowerment Services (FES), Healthy Start and Enhancing Parenting Skills programs. 

Prior to joining Intercultural, Crystal was a Case Management Supervisor for a Family Empowerment Services program in Philadelphia. Throughout her career, she has worked in various non-profit positions serving youth and young adults. 

Crystal earned her BS in Rehabilitation Services with a minor in Sociology from The Pennsylvania State University. She holds a MA in Urban Studies with a concentration in Youth Development from Eastern University. In 2018, Crystal received a certificate in Ascending Leadership through the Non-profit Executive Leadership Institute at Bryn Mawr College. 

Abigail Alderfer, MSW, LCSW

Abigail Alderfer is the Director of Outpatient Services at Intercultural Family Services, Inc.  Abigail oversees the West Philadelphia and South Philadelphia Outpatient Clinics to ensure operations are running smoothly and we are meeting the individual’s needs.  Abigail assists her team (Clinicians and Administrative Staff) on a daily basis, whether it is answering phones, assisting with psychiatrist appointments, or providing brief therapy.

Abigail has been working in the Behavioral Health field since 2007 in various arenas.  Her strong desire of making sure individuals obtain appropriate mental health care has made a full circle when she became a Director at Intercultural.

Abigail graduated with honors from Widener University with a Master’s in Social Work.  Abigail became a Licensed Social Worker in 2011 and obtained her “C” as a Licensed Clinical Social Worker in May 2018. 

Patricia K Frahme, CPA

Patricia Frahme is Chief Financial Officer at Intercultural Family Services, Inc. As a critical member of the leadership team, Pat is responsible for the oversight of all financial, accounting and reporting activities.  And that they are in accordance with accounting principles generally accepted in the United States of America, Government Auditing Standards and the City of Philadelphia Subrecipient Audit Guide.  She also maintains oversite of internal controls and is the primary liaison between the organization and the independent auditors.

Patricia has been with Intercultural in her current capacity since 1999. Prior to that she worked for a public accounting firm where her primary emphasis was in the Nonprofit sector. There she consulted on the establishment of accounting policies and procedure for small to medium nonprofit organizations to ensure compliance with their funding sources. Set up books and records for nonprofit organizations. She also performed audits of nonprofit organizations.

Patricia Frahme earned her Bachelor’s Degree in Business Administration from Old Dominion University, Norfolk, VA. In addition, she is a CPA (Certified Public Accountant).

Elenita Marcha, MBA, PMP®, TOGAF®

Elenita Marcha is Deputy Executive Director at Intercultural Family Services, Inc. As a critical member of the leadership team, she focuses on continual operational and process improvements, oversees daily operations; support for all strategic initiatives and partners with all service leaders to ensure that resources, technology, process, compliance and communication are optimized. She is directly accountable for Truancy and Intervention Services, Human Resources; Information and Communication Technology; Business Services, Grant Management and Facilities Management. As part of her domain expertise, she provides program management to our clinical transformation initiatives. She is keen to leverage industry best practices to help our agency’s path forward.

Prior to joining Intercultural, Elenita served as Engagement Leader and Executive for several Healthcare Providers including (Cancer Treatment Centers of America, Children’s Hospital of Philadelphia, AmeriHealth Caritas and Siemens Medical Solutions). She provides depth of expertise in solution mapping and enterprise architecting integrated pathways that helps improve the patient journey along the healthcare continuum. In addition, for twenty years Elenita served as pro bono Executive Director of Exodus to Excellence, a non-profit STEM organization that served rising high school students in the greater Philadelphia area.

Elenita Marcha earned a Master’s Degree in Business Administration from Drexel University. She has a Bachelor’s of Science Degree in Business and Finance from Eastern University. In addition, she is a certified PMP (Project Management Professional), certified TOGAF (The Open Group Architecture Framework) and certified Zenger-Miller Facilitator.

Evelyn Hidalgo, MS

Evelyn Hidalgo, CEO of Intercultural Family Services, Inc. (Intercultural) began her work with the agency in1981. For over 35 years, her leadership has provided the steadfast foundation for its continued success. Intercultural has evolved into a family-focused, multicultural and multi-purpose organization that provides a variety of public health and human services to first generation Americans and life-long Philadelphians alike.

Mrs. Hidalgo is an influential motivator, mentor and champion for others.   She is strategic, yet pragmatic. She is a community bridge builder, while also very able at leading the day to day operations of the agency, rolling up her sleeves alongside the team. She brings expertise in organizational development, agency operation, non-profit fund raising, financial management, program development & design, and cultural competency training.

Prior to joining Intercultural, Mrs. Hidalgo was a Certified Public Accountant (CPA) practitioner in the Philippines where she had a successful career prior to migrating to Philadelphia, USA. She serves on several local boards and committees. She considers her greatest accomplishment to be building an organization that embodies its motto of Diversity in Action®.

Mrs. Hidalgo earned a Master’s Degree in Organizational Dynamics from University of Pennsylvania. She also completed the Executive Management Training Program at the John F. Kennedy School of Government at Harvard University.   She earned a Bachelor of Science Degree in Business Administration, Accounting major from the University of the Philippines.